Fort Transit provides curbside service for passengers with qualifying disabilities (Paratransit) and/or passengers travelling outside the fixed route coverage area (Demand/Response). When scheduling curbside service, please check to ensure you have provided the office with the most recent information regarding any changes that may affect your schedule. Client registration is required prior to scheduling for curbside service.
Base Fare: $2.50
Additional Service Trip Fare: $3.00
(Demand service when fixed routes are closed)
Seven (7) years & Younger: Free (with paying passengers)
Verified Personal Care Attendant (PCA) Rides Free when providing care assistance.
When boarding be sure to have exact fare ready. Drivers cannot make change.
WHAT ARE THE OPERATING HOURS?
Para-Transit and Demand Response
Monday - Friday
5:30 a.m. - 7:00 p.m.
7:00 a.m. - 7:00 p.m.
SCHEDULING A RIDE
Scheduling hours for Paratransit passengers are 8:00 a.m. to 5:00 p.m. Monday through Friday and 8:00 a.m. to 4:00 p.m. on Saturday. Scheduling hours for Demand Response passengers are 8:00 a.m. to 3:00 P.M. Monday through Saturday. Sunday and holiday scheduling is available by answering machine and can be confirmed as early as 5:00 a.m. the next business day. Fort Smith Transit does not provide same day service. Customers must schedule one day in advance and may schedule multiple trips from one to five days in advance with one call. Dispatchers will select the pick up and drop off times available nearest your request. Call the office for information regarding paratransit certification. To schedule rides the following information is requested:
- Passenger Name
- The date and time of pick-up and return trip
- The exact name and address of the pick-up and drop-off locations
(including return trip information)
- Advise if there is any other pertinent information the dispatcher should
know, such as time of appointment if scheduling medical or other appointments.
Client registration is required prior to scheduling for curbside services. The dispatcher will get your information from you to start the scheduling process.
ADA certification is required when requesting paratransit services for individuals experiencing a disability that prevents safe access to the fixed route systems. To view the form please click here. You may call the transit office if you desire assistance.
The Operations Committee was developed to serve in an advisory capacity for the primary purpose of finding creative methods for improving efficiency of the operations division. The committee also reviews passenger applications and makes eligibility determinations for ADA certifications.
When using curbside services, you must schedule your return trip at least one day in advance as well. The best time to schedule your return trip, for scheduling purposes, is when you schedule your initial trip. Federal regulations require transit providers to treat each scheduled Paratransit trip separately, so remember when cancelling to cancel each individual trip. Failing to cancel each trip will result in a no show.
ROUTINE TRIP SERVICE
If a customer schedules repetitive trips on a routine and regular basis, (i.e. going to school, work or medical appointments, traveling to and from the same destinations consistently) routine trip service may be requested. With routine trip service, you may call once to initiate a recurring ride. Fort Smith Transit will schedule the ride on a continuing basis until the request is terminated, or cancellations or no shows become excessive. Providing routine trip service is not a requirement of the Americans with Disabilities Act. To ensure that regular casual trip requests are not restricted, FST will place a limit on the number of routine trip service openings that will be available. Routine trip service termination due to excessive cancellations or no shows may result in a loss of reinstatement privileges.
All Fort Smith Transit (FST) buses are lift equipped for mobility devices (i.e. wheelchairs, etc.) and contain the appropriate restraint devices to assure safety. Priority seating is clearly marked for passengers with limited walking capabilities. Guide animals are permitted on FST buses. If you have a special need please advise your driver. Some disabled persons may be eligible for paratransit service. Seatbelt usage is required for seated passengers on all Fort Smith Transit buses equipped with passenger restraint systems. Children seven (7) years of age or younger must be accompanied by someone twelve (12) years of age or older.
- Fort Smith Transit utilizes a thirty (30) minute arrival window. Curbside service passengers must be ready to board fifteen (15) minutes prior to the scheduled pick-up time and should call the office if the bus has not arrived within fifteen (15) minutes after the scheduled pick-up time. A no-show will not be assessed if the bus arrives outside the thirty (30) minute window. Passengers are allotted a two (2) minutes per boarding, however, will be given additional time if needed as long as they are approaching the bus. Passengers should have the correct fare in hand and ready for deposit when boarding.
The Transit Department uses a special clock that is synchronized by satellite for time monitoring. Drivers routinely verify their time settings through the dispatch office. To ensure your time is compatible with the bus schedules, call the office at 783-6464.
CANCELLING A RIDE
If you need to cancel a previously scheduled ride, the preferred method is to cancel the ride as soon as possible or at a minimum (1) hour before your scheduled pick up time. When canceling a trip, be sure to clarify the exact trips or time frame to be cancelled. For paratransit each trip must be cancelled individually or penalties will result for each and every trip scheduled. No penalties will result as long as cancellations are made within (1) hour of your scheduled ride. The dispatchers will assign you a cancellation number for verification. Failure to cancel or comply with the requirements above will result in a no show.