Fort Smith, AR
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The City of Fort Smith is dedicated to providing exceptional customer service. Citizen Services plays a key role in ensuring optimal resident satisfaction.
The Call Center is available to City Utility Customers for assistance with:
- Setting up new services,
- Transferring services, and
- Terminating service for water, sewer, and solid waste.
***Customers can also set up the above services online at payit.fortsmithar.gov.
Representatives are available to help with questions about Water Utilities billing, low-income assistance, and Solid Waste Services--including collection schedules. They can also connect residents with the right program or department for any other needs.
The Citizen Services does not handle emergencies. To report a water or sewer emergency, please contact System Control at 479-784-2342. System Control is available 24 hours a day.
Contact the Citizen Services
Monday-Friday, 8:00 am – 5:00 pm
Phone: 479-784-2262
Email: CustomerService@FortSmithAR.gov
Other Services
Animal Control
The Fort Smith Police Department’s Animal Control Division serves the citizens of Fort Smith with professional service in all areas concerning the welfare of animals.
City Water Service
Find information about leaks and meter issues, billing, and utility assistance below.
More Information on City Water Service
Fire Department
The Fort Smith Fire Department provides an all-hazards approach while responding to many types of emergencies including, but not limited to, fires, medical first response, technical rescues, hazardous materials events, bomb response, natural disasters, and terrorist events.
Large Household Items Pickup
The Solid Waste Services Department offers a Dial-A-Truck program to residential customers. This program allows customers to call and schedule a collection of large bulky items, including, but not limited to, appliances, couches, tables, chairs, and mattresses.
Missed Trash Collection
The best way to report a missed collection or issue with your curbside pick-up is to call Solid Waste Services before 3 p.m. on the day of your missed collection.
Mosquito Control Program
The Fort Smith Street and Traffic Control Department sprays the city for mosquitoes every week during mosquito season (typically April - October). Learn more about this program below.
More Information on Mosquito Control Program
Property Maintenance Concern
To report a property maintenance concern, please contact Neighborhood Services.
Report a Concern to Neighborhood Services
Public Records Request (FOIA)
Existing public records or documents can be made available for inspection as soon as city administration contacts the custodian of the record (e.g., the specific department that holds the record).
Request Police
In the event of an emergency, dial 9-1-1. If you need an officer dispatched to your location in a non-emergency situation, please call 479-709-5000.
Transit Curbside Service (Paratransit/Demand Response)
Fort Smith Transit provides curbside service for passengers with qualifying disabilities (Paratransit) and/or passengers traveling outside the fixed route coverage area (Demand/Response). Visit the Transportation and Mobility and Curbside Service pages for more information.
Tree Removal
The Streets Department may remove trees from the right of way or a drainage easement. The Streets Department does not remove trees from private property.
Trees are not to be planted in utility easements. If the Water Utilities Department is doing work on a water line and a tree is in the easement, the Water Utilities Department will notify the owner if the tree needs to be removed.